Finance Owner Page

Finance Payment Methods, Payment processing, Payouts, Wallet

Payment processing

When a guest makes a reservation and opts for online payment, the payment is securely processed through our platform. We use industry-standard encryption and security protocols to ensure that all transactions are safe and secure. Once the payment is processed, the funds are held in escrow until the guest's stay begins, providing peace of mind for both guests and property owners.


Payouts to property owners are scheduled on a regular basis, typically once a month. Start of month. Property owners would receive payouts on their bank account. We strive to make payouts as efficient and seamless as possible, ensuring that property owners receive their earnings in a timely manner.

Bank fees on payout

When sending funds to your account, please be aware that there may be unhandled bank fees, for which you take responsibility. These fees vary based on the guest's location and currency, as well as yours, ranging from 2% to 4%. Contact us at or via Live Chat support for assistance in handling these fees.


The Wallet feature on BalkanStay allows property owners to track their earnings and manage their finances with ease. Property owners can view their current balance, total earnings, and payout history directly from their account dashboard. The Wallet also provides detailed insights into individual bookings, including payment statuses and reservation details. With the Wallet, property owners can stay informed about their financial transactions and manage their earnings effectively.