Yes, It's Free to List your property!
Does Balkanstay charge a fee for my bookings?
No, Balkanstay does not charge Hoster directly. Instead, we apply a fee of €20 per reservation, which is added on top of your nightly price and paid by Guest. This fee is collected from you, the host, and we accumulate it over the course of the month or up to three months. An invoice will be provided for the total amount which you should pay it..
Is it free to list my property?
Yes, listing your property on BalkanStay is completely free of charge! You can add your property to our platform without any initial costs. In the future, we will offer both paid and free packages for listing properties. However, the free package will always be available, ensuring you have the option to list your property without any ongoing fees.
What is crux goal for us?
The primary goal of BalkanStay is to create a platform that offers the lowest fees in the region, allowing Hoster to maintain competitive pricing while enjoying greater freedom in managing their listings. Our focus is on fostering a user-friendly environment that encourages Hosters to offer attractive rates, ultimately enhancing the overall experience for both Hosters and guests. With transparency and simplicity at the forefront, BalkanStay aims to be the go-to choice for anyone looking to stay in the Balkans.
How to list my property?
You can easily add your property by first creating an account as a Hoster. Visit the Hoster Home page for any questions or unclear information. If needed, feel free to contact us via Live Chat in right down corner. Once you're ready, simply click on List your property to continue.
Why should I list my property on Balkanstay?
By listing your property with us, you’ll be part of a platform that connects guests to unforgettable experiences in the region.
We offer:
- No listing fees for you – You keep more of your earnings.
- User-friendly website – Effortlessly manage your listings and bookings.
- Lowest prices for guests – Attract more bookings and increase your occupancy rate.
- 24/7 live support – Our team is always ready to assist you with any questions or concerns.
- Global visibility – Reach a wider audience and grow your property’s presence.
- Personalized marketing – We help highlight your property’s unique features to maximize guest interest.
Join Balkanstay today and let us help you grow your business while offering guests the best of the Balkans.
What kind of properties can I list?
You can list a variety of properties, including Homes, Apartments, Villas, Guesthouses, B&Bs, Eco-lodges, Cabins, and unique stays like Treehouses, Yurts, or Boats, as long as they’re located in the Balkans.
How does Balkanstay help me get more bookings?
Balkanstay helps you get more bookings by offering a user-friendly platform with competitive pricing, ensuring your property is visible to a wide audience. We attract guests by promoting the beauty and uniqueness of the Balkan region, offering low fees, and providing 24/7 customer support. Our platform’s search features, tailored marketing, and global reach make it easier for potential guests to find and book your property.
How can I link my property calendar with other platforms?
Balkanstay allows you to easily connect your property with other platforms through iCal synchronization. By using iCal, you can sync your calendar across multiple booking sites, ensuring that your availability is always up-to-date and preventing double bookings. This integration makes managing your property and bookings seamless, saving you time and effort while keeping everything organized.
Is my personal and property information secure?
Yes, your personal and property information is fully secure with Balkanstay. We take privacy and security seriously, using industry-standard encryption and protocols to protect your data. Your information is stored safely and only shared with guests when necessary for the booking process. We are committed to ensuring your privacy and the safety of your property details at all times.
How can I charge my guests?
You have the flexibility to choose your preferred payment method when listing your property. You can either opt to have guests pay upon arrival, or you can use your own payment system. Soon, we’ll be introducing our new payment system, Staypay, which will handle all financial transactions for you. With Staypay we’ll take care of processing payments, and you'll only incur fees for the transactions themselves, making it simpler and more secure for both you and your Guests. Keep in mind, this is a user-friendly platform, and you’re not required to use Staypay if you prefer another method.
What kind of support does Balkanstay offer to me?
Balkanstay offers 24/7 customer support to ensure that you always have assistance when you need it. Whether you have questions about managing your property, handling bookings, or need technical help, our team is ready to provide guidance through live chat or email. We also offer easy-to-use resources and FAQs to help you navigate the platform, and soon, we'll be introducing additional tools to enhance your experience as a host.
Host Support Center
How can I manage multiple properties on Balkanstay?
Each property—whether it’s an apartment, house, or other type of listing—needs to be listed separately. This allows you to manage each property’s calendar, booking preferences, and guest communication independently, ensuring more control and flexibility for your listings.
How can I update my property listing?
If you need to make changes to your property details, amenities, or photos, we have a simple process for you to update your listing at any time. Log in to your Host account, Navigate to My Profile-> My Properties -> select button Edit of the property you want to edit, and make changes in real-time.
What is the best way to improve my property's visibility on Balkanstay?
There are several ways to optimize your property’s visibility, including improving your listing’s description, updating photos regularly, and ensuring your calendar is synced and up-to-date. Consider also adjusting your pricing or offering special promotions to increase attraction. Also contact us if you want to extend your visibility.
How can I connect my property calendar with external platforms like Airbnb, Booking.com, etc.?
To sync your property calendar with other platforms, we support iCal integrations. This feature allows you to automatically update your availability across multiple sites and prevent double bookings. To connect your calendars navigate to My Profile -> My properties -> On the card of the property you want to Import/Export you will find iCal button. From there, you can easily Import an iCal link or Export your balkanstays calendar.
How do I handle cancellations and guest complaints?
You can manage cancellations directly from your Dashboard (My Profile -> Bookings) , following the policy you’ve set up. If issues arise with guests, our Support Team is here to help mediate disputes or assist with specific resolutions.
Can I track the performance of my property?
Yes! Balkanstay provides a comprehensive analytics tool where you can monitor metrics like booking frequency, guest reviews, and revenue. These insights will help you assess your performance and make adjustments for better results. To check them navigate to My Profile -> Dashboard.
What are the best practices for optimizing guest reviews?
Encourage positive reviews by providing excellent service, clear communication, and following up with guests after their stay. The better your ratings, the higher your listing will rank or you can boost your listing at the Top. We also offer tips on how to professionally respond to guest feedback.
Additionally, you can enable Google Reviews to appear on your Balkanstay listing by entering the Google Maps Place ID in the Edit Property section. This allows your reviews from Google to automatically show up on your Balkanstay profile as well. We also offer tips on how to professionally respond to guest feedback to maintain a positive reputation.
How can I adjust my pricing strategy to maximize revenue?
We offer dynamic pricing tools that suggest optimal rates based on demand and market trends. You can set specific pricing rules and discounts for certain dates or seasons. We also recommend keeping an eye on your competitors to stay competitive.
How do I handle guest payments securely?
All payments could be processed securely through our platform. You can configure how you want to charge your Guests. If you use our payment processing StayPay you will recieve payments via bank transfer or PayPal,if you choose to use another payment processor, we are not responsible for those transactions.
We ensure that all transactions made by StayPay are encrypted to protect both hosts and guests, maintaining the highest security standards.
What should I do if I have technical issues or need assistance?
If you're experiencing technical difficulties, our Support Team is available 24/7 to help. You can reach out via Online button in right down corner or by contacting over email: info@balkanstay.com . We aim to resolve any issues promptly.
Can I offer additional services or experiences to my guests?
Yes! You can list additional services, such as tours, transportation, meals, massages, sports, group adventures directly in Extra Services while listing your property or Editing it. This allows you to offer a more personalized experience and generate extra income.
Is there a way to lock certain dates for my property?
You can easily block dates in your calendar when your property is unavailable. This helps prevent double bookings and gives you full control over your availability.
To block dates, you can do it over iCal or if follow these steps:
- Navigate to My Profile → My Properties.
- Click Edit on the card of the listing you want to update.
- Scroll down to the Availability Calendar.
- Click on the green date number you want to block— it will turn red to indicate that the date is closed.
- Click Preview, then click Save Changes to confirm.
If you want to block dates periodically, contact our support team via live chat or email us at info@balkanstay.com.
How do I ensure my property stays compliant with local laws and regulations?
We recommend regularly reviewing local rules and taxes for short-term rentals, as compliance is essential. Balkanstay provides resources to help you stay updated with any changes in regulations, including automated reminders for required certifications or licenses.
Didn’t find your question? Feel free to ask us via Live Chat for quick assistance!
Join Our Community
Be part of our team, enjoy your No fee commissions and let your potential Guests enjoy in lower prices.