Finance Payment Methods, Payment processing, Payouts, Wallet
Payment Methods
You should choose between two payment methods for your reservations: Cash Payment on Guest arrival or Online Payment Method after approving their booking. You also have an additional option, Allow Guest decide, which means the guest can choose whether to pay online or with cash on arrival. Please note that the Online Payment Method and Allow Guest decide option will be available soon. For now, you would start with cash payment.
Payment processing
When a guest makes a reservation and opts for online payment, the payment is securely processed through our platform. We use industry-standard encryption and security protocols to ensure that all transactions are safe and secure. Once the payment is processed, the funds are held in escrow until the guest's stay begins or their Free Cancellation time expire, providing peace of mind for both guests and property owners.
Payouts
Payouts to property owners are scheduled on a regular basis, typically once a month. Start of month. Property owners would receive payouts on their bank account. We strive to make payouts as efficient and seamless as possible, ensuring that property owners receive their earnings in a timely manner.
Bank fees on payout
When sending funds to your account, please be aware that there may be unhandled bank fees, for which you take responsibility. These fees vary based on the guest's location and currency, as well as yours, ranging from 2% to 5%. Contact us at owner@balkanstay.com or via Live Chat support for assistance in handling these fees.
Wallet
The Wallet feature on BalkanStay allows property owners to track their earnings and manage their finances with ease. Property owners can view their current balance, total earnings, and payout history directly from their account dashboard. The Wallet also provides detailed insights into individual bookings, including payment statuses and reservation details. With the Wallet, property owners can stay informed about their financial transactions and manage their earnings effectively.
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